
Conflict Resolution is a core unit in the Social Work curriculum that equips students with essential knowledge and practical skills to identify, analyze, and manage conflicts effectively in diverse social settings. The unit explores the nature, types, and causes of conflict at the individual, interpersonal, group, and community levels.
Students are introduced to various conflict resolution strategies, including negotiation, mediation, arbitration, and alternative dispute resolution (ADR) techniques. The unit emphasizes the importance of effective communication, emotional intelligence, empathy, and cultural sensitivity in addressing conflict.
Learners will also study the role of social workers in conflict situations—particularly in promoting dialogue, advocating for peaceful solutions, and supporting vulnerable individuals or groups affected by conflict. Real-life case studies and role-plays are used to build practical competence in resolving disputes in families, institutions, and communities.
Upon completion, students will be able to apply conflict resolution skills in their professional practice to foster peace, social harmony, and sustainable development.
- Teacher: miriam nyawira